Some Surface Pro 4 owners have experienced flickering problems on the integrated display, reporting them to the official Microsoft support forums. The thread starts over a year ago, with some of the devices involved in the so-called Flickergate that are currently out of warranty. There is also a homonymous site relating to the phenomenon in which we read that at least 1,800 owners of Surface Pro 4 have reported the problem of flickering on the display.
Flickering is a phenomenon of intermittent distortion in the colors of an image, and can be commonly translated as ” flicker “. The Surface Pro 4 seems to be due to a design problem of a hardware nature, which cannot be solved through a software update, and manifest itself as a result of overheating of the internal electronic components and an increase in the temperature of body of product.
” We are aware that some users have experienced an anomalous flicker on their Surface Pro 4 screen, and we are monitoring the situation in depth, ” the company said. ” Customers involved should contact Microsoft support “. Discovering the causes of the problem some users have ironically proposed craft solutions, such as inserting Microsoft’s 2-in-1 into a freezer during use.
This is a solution to be avoided for obvious reasons, but that actually solves the problem, at least temporarily: ” I can get about half an hour of use after having kept it for ten minutes in the freezer “, were the words of a user after having accomplished this experiment. And there is no shortage of videos on YouTube that attest to effectiveness of the solution, but we repeat, it is a palliative remedy and still very dangerous for integrated electronics.
The only solution seems to be Microsoft’s support, but for out-of-warranty products, it can be a rather painful remedy. Some users have reported fees of even $800, with the Flickergate site that reported the need for a recall from Microsoft, especially considering the premium nature of product. The news on phenomenon arrives in a particularly unfavorable period for the hardware division of Microsoft.
Surface was one of the most disappointing divisions in the quarter, with no growth despite the new line-up. In addition, Consumer Reports recently removed the ” Recommended ” badge on family products due to their low reliability in relation to other brands in sector.