Microsoft Dynamics 365 focuses on AI and Mixed Reality
Microsoft wants to redefine the concept of CRM and ERP with the new version of Dynamics 365. The watchwords are Artificial Intelligence and Mixed Reality, both with HoloLens 2 and with Android.
Artificial Intelligence for everything and for everyone. We could summarize the new features of Dynamics 365, a suite that would be limiting to define CRM or even ERP (Enterprise Resource Planning), even though these are its main uses.
A suite that is now enriched with a series of artificial intelligence functions aimed at increasing productivity and better untangling itself in the growing amount of data. Such as? Aggregating information, organizing it in the best way and presenting it to the user at the right time, when he actually needs it.
It can help the sales team keep the KPI under control as well as have extremely detailed customer information, as in the case of the Tivoli amusement park in Denmark, which has experimented with these features to unify data spread across various databases and offer personalized experience for park customers.
There is no shortage of more classic uses of AI, such as customer service. Chatbot that in Dynamics 365 are defined Virtual Agents, but also various functions to recognize in advance the peaks of requests and to keep under control the performances of the single Virtual Agents.
Dynamics 365 and HoloLens 2
The augmented reality viewer HoloLens 2, currently in pre-order, should be released by the end of the year. Like the predecessor, it will cost a lot ($ 3,500) and will be dedicated only to business users. It is supported by the new Dynamics 365 modules, Layouts, Guides and Remote Assist.
Layouts is dedicated to design studies and allows you to view virtual models on a real scale, while Guides and Remote are dedicated to distance education and remote assistance. Extremely interesting is the fact that the remote assistance module will also support Android terminals in addition to HoloLens 2.
